Keep You Safe

If someone may see this device, use a safer device and account for help. Read safer browsing advice.

In immediate danger, call 000. For confidential support, contact 1800RESPECT on 1800 737 732.

Start with a brief enquiry

You do not need proof or a technical explanation. Tell us what you want help with and when it is safe to reply.

Before you send

Use a safer device and email account. If you cannot safely receive an email, do not submit this form.

We reply personally. Response times vary; this form is not monitored for emergencies. In immediate danger, call 000.

The first conversation is free. We discuss the scope, quote and appointment length before you decide about paid work.

Send only what you are comfortable sharing

A first name or alias is enough for an enquiry.

Use an account the other person cannot access. Consider notifications on shared devices.

Tell us safe times and any words to avoid. If any time is safe, say so. Replies are by email.

Share only what we need to understand the enquiry. Do not include passwords, codes, private evidence or a safe address.

Submitting sends your details through spam screening and email delivery services to Alien IT Solutions. Read enquiry privacy.

What happens next

We use your reply instructions to plan our response. An initial reply may ask for details needed to understand the scope.

Submitting an enquiry does not book an appointment or commit you to paid work.

Email is not a secure evidence channel. If you need to share sensitive records, ask about a suitable method first.